We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
- information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods, services and courses.
- information that you provide to us for the purpose of registering with us, including Name, contact details and any other information you may choose to provide.
- information that you provide to us for the purpose of subscribing to our website services, email notifications, and/or newsletters.
- any other information that you choose to send to us.
- feedback and feed forward questionnaires that you may choose to complete.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Our payment services providers may also send you cookies.
(3) Using your personal data
We may use your personal information to:
- administer the website.
- improve your browsing experience by personalising the website.
- enable your use of the services available on the website.
- send to you goods purchased via the website, and supply to you services purchased via the website.
- send statements and invoices to you, and collect payments from you.
- send you general communications.
- send you email notifications which you have specifically requested.
- send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology, you can inform us at any time if you no longer require marketing communications
- provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
- deal with enquiries and complaints made by or about you relating to the website;
- for the purposes of CPD validation and verification, information regarding your successful completion of the “POEMS for Children Course”, will be kept for five years as required by various professional bodies and Royal Medical Colleges. This information will be stored in the manner described in section  of this policy.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.
(5) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using 128 bit SSL technology
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Data controller
The data controller responsible for our website is:
Our data protection registration number is [number to follow ].